Today's Agent Skill: Post-Purchase Feedback Request Generator
What It Does
Customer feedback is the cheapest form of market research available to a small business, but most owners never ask for it systematically — they wait for a Google review or a complaint. This skill creates a personalized, low-friction feedback sequence that triggers after a purchase or project completion and generates actionable insights.
How It Works
The agent takes a customer name, purchase type, and completion date and produces a two-email sequence: a short "how did we do?" email sent three days after delivery, and a follow-up five days later for non-responders. It also generates a five-question feedback form tailored to the product or service type and a plain-text summary template for analyzing the responses you receive.
How to Deploy It
Run this skill in Claude Code, Gemini CLI, Cursor, or Windsurf with customer details as input. Copy the resulting emails into Mailchimp, Klaviyo, or your existing email tool and configure them as an automated post-purchase flow triggered by order completion or invoice paid. Use the feedback form template to build the form in Typeform or Google Forms.
SKILL.md — Ready to Deploy
## Description
Generates a 2-email post-purchase feedback request sequence (3-day send + 5-day follow-up), a 5-question tailored feedback form, and a response summary template — all personalized to the customer and transaction type.
## Trigger
Invoke when the user says "ask for customer feedback," "send a post-purchase survey," "follow up after a sale," or provides a completed transaction that needs follow-up.
## Input
- Customer first name
- Product or service purchased (describe in 1-2 sentences)
- Completion or delivery date
- Business name and the owner's first name for the sign-off
- Desired tone (friendly/casual, professional, warm-but-brief)
- Optional: specific aspect of the experience they most want feedback on (speed, quality, communication, value, etc.)
## Steps
1. Draft Email 1 (sent 3 days after delivery): subject line (under 50 characters), 3-4 sentence body that thanks the customer by name, references the specific product/service, and makes a single clear ask — click a link to leave feedback. Keep it under 100 words. End with the owner's name.
2. Draft Email 2 (sent 5 days after Email 1, only to non-responders): shorter version (2-3 sentences), different subject lCopy the full SKILL.md and drop it into your agent's skills directory to activate this skill.